Privacy Policy

This Privacy Policy ("Policy") explains how information about you is collected, used , and disclosed by your access or use of this Site or otherwise as a result of your interactions with us. By visiting this Site directly or through another site, you accept the terms and conditions of this Policy.

Shipping/Delivery Policy

International
  • Cost: Shipping fees are calculated based on the destination, weight, and dimensions of the package.
  • Timelines: International orders are processed within 10 to 14 business days.
  • Methods: We use Aramex for international shipments.
Local
  • Cost: A flat fee applies for local deliveries within Bahrain.
  • Timelines: Local orders are delivered within 3-5 business days.
  • Methods: We partner with Local Carrier for all local deliveries.

Refund Policy

  • Is it allowed? Refunds are allowed only if there is a manufacturing error or defect.
  • Method & Procedures: Contact us within 3 days of receiving the item to initiate a refund.
  • Terms & Timelines: Refunds are processed within 7-10 business days.

Exchange Policy

  • Is it allowed? Exchange are only permitted if there is a manufacturing error or defect.
  • Method & Procedures: Contact us within 3 days of receiving the item to initiate an exchange.
  • Terms & Timelines: Exchanges are processed within 7-10 business days.

Cancellation Policy

  • Is it allowed? Yes, orders can be cancelled within 10 minutes of placing the order.
  • Method & Procedures: Contact us via email or Instagram within 10 minutes.
  • Terms & Timelines: Once and order has been shipped, it cannot be cancelled.

Account Policy

Order and Return Policy
Application Duration:

The order processing time ranges from 10 to 14 business days, and there may be delays in some special circumstances due to the implementation time, shipping, and fabric availability.

Exchange and Return Policy:

We do not offer exchange or return service unless there is a manufacturing error or defect in the product, provided that it has reached the customer in the same condition as shown on the website also keep in mind all the Abayas should be dry cleaned to maintain their quality. The customer will be compensated if these conditions do not match the order.